Refund policy
Returns and Refunds Policy
As all items are handmade to order specifically for you, we do not accept returns for change of mind.
Faulty or Damaged Items
We take pride in our quality, but if you receive a faulty or damaged item, please contact us within 14 days with photographic evidence of the issue and we will resolve it promptly.
For UK orders: We will provide a prepaid return label and issue a full refund or replacement once we receive the item.
For international orders: We will work with you to find the best solution, which may include a full refund without return, replacement item, or another arrangement depending on the circumstances.
Please contact us at snazzysproglets@gmail.com as soon as possible if there's any issue with your order.